Shipping Costs

Shipping  within Australia is free for orders over $50.  For orders below $50, a $10 shipping fee will apply.

Shipping Times

All orders are shipped from our factory in the little farming town of Tirau, New Zealand.  Delivery is to Australian street addresses only.  Typical delivery time is 3-4 business days once dispatched from our warehouse.  Our parcels are delivered by Fastway Couriers.  A tracking notification will be sent when the order is despatched.

Delivery to street addresses only

The parcels are delivered by courier ro street addresses only.  Delivery to Post Office boxes is not available.

Customs Information

Please note the following,  Nothing Naughty Ltd,  will not be held liable for any local duty, taxes or charges.  

As of 1 April 2018, the following applies however this is subject to change by the Australian government.

"Goods that arrive by mail and have a declared or assessed value equal to or less than AUD1000 will not incur duty, taxes or charges, unless they are alcoholic beverages, tobacco, or tobacco products."

"There is no requirement for importers (companies or individuals) to hold an import licence to import goods into Australia."

(https://www.border.gov.au/Busi/cargo-support-trade-and-goods/importing-goods)

Returns

We aim to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us and we will do our utmost to resolve any issue. If you are not completely satisfied with your purchase with 30 days of purchase, please contact us to arrange a full refund or replacement. Please note: we cannot refund postage and packaging unless goods are faulty. 

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act 1993 of New Zealand  to provide a remedy. 


 

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